SERVICES
 Pro-Active
Computer
Support:
Certified IT
Solutions is a
pro-active
computer service
provider. Rather
than waiting for
something to go
wrong, we are
constantly
monitoring your
computing
environment for
signs of a
problem. Many
times, we will
know about an
issue and have
resolved it
before you even
realize it.
- Computer
Hardware
Installation
and
Maintenance
- Computer
Software
Installation
and
Maintenance
-
Backup Plan
Design,
Configuration,
and
Verification
-
Antivirus
Installation,
Configuration,
and Update
Verification
- Spyware
Prevention
and Removal
- Server
and
Workstation
Log
Monitoring
- General
System
Administration
Services
Networking:
The network
is the
backbone of
all
telecommunications
and internet
activity.
Ensuring
that your
network is
fast, stable
and secure
is critical
to your
business'
successful
utilization
of the
internet.
Certified IT
Solutions
will monitor
network
traffic for
any symptoms
of a problem
or a
security
breach and
implement a
solution for
the long
term.
-
Network
Design,
Installation
and
Maintenance
-
Network
Traffic
Monitoring
-
Internet
Usage
Monitoring
-
Internet
Content
Filtering
-
Firewall
Installation,
Configuration
and
Maintenance
Information
Technology
Management:
Our low,
flat monthly
rate allows
your company
to fully
utilize
Certified IT
Solutions as
your
full-time
information
technology
department.
Our network
administrators
have
overseen the
design,
implementation
and
maintenance
of thousands
of networks
in the
Dallas/Fort
Worth area
and will
provide your
company with
the
expertise
necessary to
properly
budget,
implement
and maintain
your
computing
environment.
-
Budget
Planning
-
Licensing
Compliance
Management
-
Network
Security
Policy
Creation
and
Implementation
-
Acceptable
Use
Policy
Creation
and
Implementation
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- Priority
Level I
(Emergency): An
existing network
is "down" or
there is a
critical impact
to your business
operations.
Certified IT
Solutions will
commit any
resources
necessary to
resolve the
situation 24
hours a day, 7
days a week and
will respond
within one (1)
hour after
notification.
- Priority
Level II
(Priority):
Operation of an
existing network
is severely
degraded,
several
computers are
experiencing the
same issue
affecting
business
operation, or
significant
aspects of your
business
operation are
negatively
impacted.
Certified IT
Solutions will
commit any
resources
necessary to
resolve the
situation during
normal business
hours and will
respond within
four (4) hours
after
notification.
- Priority
Level III
(Problem):
Operational
performance of
the network or a
single computer
is impaired
while most
business
operations
remain
functional.
Certified IT
Solutions will
commit any
resources
necessary to
resolve the
situation and
will respond
within sixteen
(16) hours after
notification.
- Priority
Level IV
(Routine
Maintenance):
Planned
upgrades,
proactive
maintenance, and
other scheduled
items that have
little or no
impact on the
business
operation.
Certified IT
Solutions will
schedule a time
to respond
during normal
business hours
when time is
available.
- Priority
Level V
(Information or
Assistance):
Information or
assistance on
issues that
clearly have no
impact to
business
operation.
Certified IT
Solutions will
respond as time
permits or at
the next
regularly
scheduled visit.
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